Technical Support Policy
The Multimedia Team offers technical support for:
If you need immediate computer assistance, please call or e-mail us right away. We strive to answer every e-mail within 1 business day; however tech support is most effective with a personal phone call when possible. Your BT Instructor is the first person to call for help when you can’t find the answer in BT101. If she/he cannot help, you may be referred to the Sysop. If your problems are out of the Sysop scope of practice, you may need to seek assistance from a local technician.
- Banyan Tree portal, including BT e-mail, forums, chat and FSMFN web sites.
- Course/Project development for faculty working on FSMFN projects.
- Onsite computers and networks, including Hyden and Lexington offices, classrooms and the computer lab.
Some technical issues may be referred, such as:
- Computer hardware problems ---> Manufacturer or Local technician
- Internet connections ---> Local Internet Service Provider (ISP)
- Printer problems ---> Manufacturer or Local technician
- Issues related to skills not meeting FSMFN standards ---> class, tutorial (suggestions are provided on our Computer Resources List.
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